The Support Services Division, under the direction of Lt. James Scarl, consists of 5 units or bureaus that provide support to the Patrol Division. Each of these units provides a specific service or services to the department and to the community.
The Animal Control Unit provides the community with a means of having dangerous or nuisance animals removed in a safe and humane manner. The Animal Warden also investigates dog bites, animal violations of the city ordinances, cruelty complaints, and animal welfare checks.
The Communication Center is the vital link between the citizens and the safety forces. It is staffed by 11 dispatchers and handles all dispatching duties for the City of Twinsburg's police, fire, emergency medical services, and service departments.
The Detective Bureau is a highly specialized unit of the Twinsburg Police Department. Detectives assigned to the Detective Bureau investigate major cases such as homicide, kidnapping, aggravated robbery, burglaries, narcotics, and other felony crimes.
The Records Bureau is responsible for processing the paperwork and related information generated by the Twinsburg Police Department, including arrest reports, accident reports, officers' reports, and statistical information.
Officers in the School Resource Officers Unit provide law enforcement services to all 5 school buildings in the district. While not school officials, school resource officers are a valuable and active part of the school community.