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Departments > ... Police Department > Communications Division |
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Communications Division
The Communication Center is the vital link between the citizens and the safety forces. It is staffed by 11 dispatchers and handles all dispatching duties for the City of Twinsburg's police, fire, EMS, and service departments. The dispatch center also handles The Village of Reminderville police, fire, EMS, as well as Twinsburg Township fire and EMS.
The dispatchers are responsible for organizing caller information and then entering it into the CAD computer, (Computer Aided Dispatch) so that proper safety forces can be dispatched to the call. The CAD system is tied in with mapping software, and when a call is placed
into CAD, that location is "mapped" onto a screen. CAD also keeps track of "call history" which aids the dispatcher in being able to see
call history, hazards, or any type of special attention.
The dispatch center handles all police administrative lines, 911 emergency, and 911 cellular calls. Over the years, 911 cellular calls have increased dramatically. It is not uncommon to receive many calls on a single traffic crash. It may be necessary for a dispatcher to place you on hold to answer another incoming 911 call, so he or she can determine if the second call is for the same incident, or possibly
another emergency.
Additional responsibilities are using the Ohio L.E.A.D.S system to obtain information on a variety of information including driving records, stolen/recovered guns, stolen vehicles, stolen license plates, wanted/missing persons and missing juveniles.
Dispatchers are not permitted to tell the public how many points a person has on their drivers license. To obtain information on what may be on your driving record, please contact the local BMV office or go to www.oplates.com
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Callilng 911 from your Cell Phone
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With today's technology, if you are in Twinsburg your 911 call should be routed to the Twinsburg Police Department. It is possible, that if the tower is busy for your call to be routed to a nearby agency. Travelers are asked whenever possible, to know your location.
Freeway travelers in Ohio may have noticed the new blue mile post signs that are placed every two tenths of a mile. These signs give your direction of travel, and mile number. Please be ready to provide that information to the dispatcher.
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Training
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Dispatchers are now trained on how to give pre-arrival instructions using E.M.D. (Emergency Medical Dispatch) protocols in such events
as a child birth, a person who is not breathing, someone who is choking, or someone who has had a serious injury.
visit www.emergencydispatch.org
Other training may include, Train the Trainer, Hostage negotiations, handling a suicidal caller, and a variety of many more topics.
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Utility Concerns
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A utility problem that poses a risk to safety - Such as a broken gas main, downed power line, etc. can be directed to the dispatch center by calling 911, or (330) 425-1234.
The Twinsburg Police Department has no control over any type of utility outages. A question as to why a particular utility has failed should be directed to that agency.
Trash pickup can be delayed due to holidays. If you have a question as to when trash pickup will be, please call Waste Management of Ohio. The number and weblink are listed below.
Ohio Edison can be contacted at 800-433-8201 www.firstenergycorp.com
Dominion East Ohio at 800-521-2600 www.dom.com
Cleveland Water at 216-664-3060 www.clevelandwater.com
Windstream (former Alltel) 800-624-0188 www.windstream.com
Time Warner Cable (877) 772-2253 www.twcneo.com
Call before you dig at 800-362-2764 www.cbyd.com
Waste Management of Ohio (800) 523-7193 http://www.wm.com/locator.asp
Other local numbers throughout Summit County
http://www.summitcountyboe.com/PDFs/AgenciesofStateRev.pdf
- Including local libraries, high schools and BMV offices.
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