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Building Division

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1. What work that will be performed is required to obtain a permit?

Most work performed is recognized by either the Twinsburg Zoning / Development Regulations or the adopted building codes. It is recommended to contact the Building Division at 330-963-6270 to obtain clarification if questions remain, with a no-cost investment for asking.

2. How long would it take to review and obtain approval for permit applications?

When submitting an application with drawings for permits, Please be sure to complete the application in it's entirety. Drawings or plans should have enough information so that if you give them to a Contractor they can understand and build the project accordingly. Applications can be reviewed and approved within 5 to 7 business days. This applies when working on the following:

• Above ground pools
• Below ground pools
• Concrete patios / driveways
• Decks
• Fences
• Replacement of furnace / AC condensers, electrical panel, or water heaters
• Sheds
• Siding / roofing

3. Can a homeowner be general contractor or perform such work for building, electrical, and other components or obtain the permit(s) for work on behalf of the contractor?

There is no Twinsburg restriction for homeowners to perform such work or obtain the permit to work. The Building Division processes the permit application in the listed name provided. Therefore, the listed party is responsible to comply with all the zoning / building code regulations governed and subject to any adjudication orders and/or penalties that apply.

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Engineering Division

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1. Can I get a site plan for my property?

The Engineering Department can provide site plans upon request if available.

2. How do I obtain a permit?

All permits are handled through the Building Department with the exception of Tree Permits and Flood Plain Permits. You may contact the Building Department at 330-963-6270, or the website also has a copy of all permits.

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Finance Department

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1. What is the city’s effective property tax rate for both residential and commercial?

For detailed information regarding the city's property tax rates, visit the Summit County website.

2. If I am a vendor looking for payment status, who should I call?

Vendors who are inquiring about a payment for goods and services provided to the city should contact the Accounts Payable Division at 330-963-6236.

3. Where can I find the historical data of income tax collected on a cash basis?

You can locate the historical data for income tax collected on a cash basis at the following link: Historical Income Tax Collected

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Fire Department

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1. How do the tornado / severe weather sirens work?

The nine severe weather warning sirens strategically placed in the City of Twinsburg and Twinsburg Township are to alert anyone that is outside that severe weather is approaching our area and to take shelter immediately. Once obtaining shelter, individuals should tune in to their local weather, either via TV or the radio for further information. If the sirens could talk, they'd say "Go inside, take cover and tune into local weather."

There is a misconception that the sirens are only sounded to alert for an approaching tornado and that the sound can be heard inside of a structure or vehicle. The sirens are alerted whenever the Police Dispatcher is notified of a need by a couple of ways. One way is via Teletype from the National Weather Service, if a police officer on patrol that sees or hears of conditions necessitating this warning, or a neighboring community to the north, south, or west of Twinsburg has used their alerting system for approaching severe weather, typically non-snow events. Some folks may hear the sirens once activated while inside of a structure, however that is not typical nor designed. Often those hearing a siren inside are fairly close to a siren.

There is another misconception that the sirens can be turned up in volume. Again that is incorrect, as the audio level is at the highest decibel level allowed by federal law.

The final misconception is that if the sirens are heard to be alerted a 2nd time that it is an "all clear". There is no "all clear" notification. Each time the sirens are sounded, it indicates that another warning has been received by the Dispatch Center.

The tornado sirens are tested on the 1st Saturday of every month at noon. The tests are monitored by members of Twinsburg CERT, who are stationed at each site to witness the operation and report any issues.

2. How do I know if I need a new smoke alarm?

The intended life expectancy of a smoke detector is about 10 years. If your smoke detector is 10 years old or older, you should replace it. Like with everything else, age takes it's toll on a smoke detector's ability to function properly.

3. How can I become a part-time member of the Twinsburg Fire Department?

Please visit our job opening sections and select "part time firefighter/paramedic" from drop down

4. How can I become an EMT or Paramedic?

There are several quality Paramedic programs associated with area hospitals and local colleges. Our Med-Control is  University Hospitals - Ahuja Medical Center

5. Where can I find out about donating blood?

The American Red Cross website can get you moving in the right direction.

6. Where can I find out more information on Summit County's Disaster Plans?

The Summit County Emergency Management Agency website is packed with tons of information.

7. Where can I find out about public health and diseases?

The Centers for Disease Control and the Ohio Department of Health have answers to many questions.

8. How do I find out where the closest fire hydrant is to my home?

The City of Twinsburg's Water Department provides hydrants every 300 feet within the city limits. We also cover Twinsburg Township. In the township, almost all of the areas fall in the above guidelines. We do have a few small areas that are still without hydrants. In these cases we have a water shuttle system set up with surrounding departments.

9. Why does the Fire Department break windows, cut holes, or tear open walls? It seems they are causing more damage.

As a fire burns, it moves upwards and outwards. Breaking the windows or cutting holes in the roof acts like a chimney and allows fresh air to fill the building. This action alone can save a tremendous amount of property. Fire can also travel up inside walls undetected for quite some time. Firefighters tear open walls that are suspect to hidden fires. Fires that are left undetected can re-ignite several hours later and cause extensive damage.

10. How can I have a representative of the Fire Department visit my civic group or bring a fire truck to my community event?

The Twinsburg Fire Department is open to the public. We are pleased to show you the fire apparatus any time you visit. It is requested that you call 330-963-6256 first to verify that someone will be in the station. Twinsburg Fire Department offers numerous forms of public fire and life safety education. From brochures and videos to live presentations, we can deliver information to your home or business organization. Whether it is a show for a group of Kindergartners, a fire extinguisher class for your staff, or planning a fire escape plan for your extended care organization, TFD is here to help meet your needs.

11. Where should I have smoke detectors in my home?

Smoke detectors should be placed outside each sleeping area, on each level, and above staircases. The instructions that come with each smoke detector will also tell you where you should have them.

12. How do I report a fire violation, and how are complaints of violations handled by the Fire Department?

Complaints should be called into the Fire Prevention Division at 330-963-6256. Fire Prevention will document the complaint and then will assign a Fire Inspector to expedite and investigate the complaint.

13. How do I get a copy of a Fire Report?

The Fire Prevention Division, located at 10069 Ravenna Road, is open Monday through Friday from 8 a.m. to 4 p.m. Call 330-963-6256 for more information.

14. How do I schedule a fire safety inspection?

The Fire Department endeavors to inspect all commercial buildings biannually. These inspections are carried out by the Fire Prevention Division. If you need or want an inspection for a commercial building or an inspection for foster care or adoption purposes, just contact the Fire Prevention Division at 330-963-6256.

15. How do I request a fire safety presentation?

The Fire Department offers fire safety presentations to local schools and civic organizations. Local schools are set up with regularly scheduled classes throughout the year as part of the curriculum. Civic organizations can schedule appointments by contacting the Fire Prevention Division at 330-963-6256.

16. Where do I call to get CPR classes?

Call the fire station at 330-963-6256 between 8 a.m. and 4 p.m.

17. Where can I go to get my blood pressure checked?

We can check it at the fire station, normally between the hours of 8 a.m. and 5 p.m.

18. Do you get cats / animals out of trees, off of telephone poles, and off of roofs?

No, we do not. Try opening a can of their favorite food and setting it out near them. Eventually they will come down.

19. Why do so many fire apparatus respond to simple incidents?

Fire Department units are dispatched according to information received by the 911 operator. The Twinsburg Fire Department thinks pessimistically when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained, and pleasant in their response. The Fire Department's philosophy is to get our firefighters there as soon as possible. There may be 3 Fire Department vehicles on the scene for what appears to be a simple incident. However, in emergency services we have learned that if we assume something is simple, we can be horribly mistaken. Plus, we respond as fast as we can in order to prepare to encounter the worst. The winner in these situations will always be the citizen who needs help.

20. How come I see fire trucks with full lights and sirens go through a red light at an intersection, and then, after they go through, they turn off their lights and slow down?

Sometimes several units are dispatched to the same incident. The 1st unit may have arrived on the scene, surveyed the situation, and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready for the next call.

21. How do I get a tour of the fire station?

Just contact us at 330-963-6256 during normal business hours (8 a.m. to 4 p.m.) and set up a convenient time for both you and the shift on duty. Remember that responding to calls comes first, so even though you may have a tour scheduled, there is always the possibility that we will have to answer a call during the tour or already be out when you are suppose to have the tour. Please be flexible.

22. How do I get fire extinguisher training?

Contact Fire Prevention at 330-963-6256 and set up a time and date.

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Fitness Center

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1. Do you have to have a membership to enter the Fitness Center?

Non-member/ Resident drop-in usage is allowed for a fee. Non-Residents are not able to drop-in.

2. Are aerobic classes included with a membership?

Most aerobic classes are included with your membership. Check the aerobics class schedule to see which classes are included.

3. How old must my child to be able to drop them off by themselves?

Children 12 and under are not allowed in the facility without a parent or guardian. Kids 13-15 years old are allowed in on their own until 4:30 pm every day, after 4:30 pm they must be accompanied by a parent or guardian.

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Human Resources

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1. How do I apply for a job with the city?

Applications for employment will be accepted only when there is an open position. Unsolicited applications and resumes will not be kept on file. All applicants should know that due to Sunshine Laws regarding public records, all applications are subject to review by anyone requesting the information. Also, all application information is subject to publication. Qualified, current city employees are given first consideration for full-time vacancies. View a list of current openings.

2. Do I have to be a resident of the city in order to apply for a city job?

No, you do not have to be resident of the city. Candidates are selected on the basis of their qualifications for the position.

3. How will I know if my application has been received?

After submitting your application online, you will receive an acknowledgement stating that the application was successfully submitted.

4. Should I call to check back on the status of my application?

It is not necessary to call to check on the status of your application. You will be contacted via phone or email if we need anything further from you or if you are selected for an interview. Normally, all positions are filled within 30 days.

5. If I am interested in another position at the city, do I need to re-apply for that specific position?

Yes, you will need to submit an application for each position for which you wish to be considered.

6. What is the city’s policy for Verification of Employment?

Request for Verification of Employment must be accompanied by an Authorization to Release Information Form signed by the employee / former employee. Please send the request and the signed authorization form via fax to 330-405-6739 or by mail to:
City of Twinsburg
10075 Ravenna Road
Twinsburg, OH 44087

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Main

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1. How can I pay my sewer bill?

The City of Twinsburg now offers you the convenience of accessing your Sewer bill account and paying your monthly bill online!  To pay online go to MyTwinsburg.com/Billing.

• Pay your bills your way - where, when and how you want
• Go paperless - receive bills, reminders and receipts via email
• Pay by phone even when the office is closed - use our automated system
• Schedule a payment on the due date or before

You may also make a payment by phone or you can check your account balance 24/7 with our automated phone service. Call (855) 939-1480

2. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

3. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

4. How do I request a public record?

Public records requests could be made through the Clerks Office by one of the following methods.

By completing and submitting the Online Request Form

By calling the Clerk's Office, 330-963-6288

By faxing requests for the public record to the Clerks Office, 330-963-6251

By email, publicrecords@twinsburg.oh.us

By hand-delivering or mailing it to:
Clerk's Office
City of Twinsburg, City Hall
10075 Ravenna Road
Twinsburg, OH 44087

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Parks & Recreation

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1. How do I reserve a shelter / party room?

Shelter rentals will begin on April 26, 2021. Party rooms are unavailable at this time. Stay tuned for more details. 

2. Can I register for a program online?

Most programs are available for online registration. You can visit the registration page here. The website will allow you to create an account that will continually be used for programs like Youth Summer Camp, lifeguard training, swim lessons, and more. 

3. Do you offer a Senior Van Service?

Yes! This free service is available for city residents 55 and older. Please call the Twinsburg Senior Center at 330-963-8722 to request a brochure.

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Planning Division

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1. Where can I locate my business in the City of Twinsburg?

Twinsburg is divided into 5 Business Districts as shown on the Zoning Map. Districts C-1 through C-4 permit commercial uses, while the C-5 District allows a mix of both commercial and residential uses. The C-1, C-2, C-3 and C-4 Districts are mostly located north of I-480. The C-5 District is located in the central city area surrounding Twinsburg Township Square. Districts I-1 through I-3, primarily located south of I-480, are zoned for light industry, manufacturing, and other commercial purposes. The Twinsburg Zoning & Development Regulations specify uses permitted in each zoning district.

2. Am I permitted to operate a business from my home?

Possibly. A Home Occupation or home-based business will likely require a Conditional Use Permit which, when granted, authorizes a particular use within a particular residence. This use must be secondary to the use of a dwelling for residential purposes. A conditional use request must be considered by the City Planning Commission and approved by City Council before a permit is issued. This process includes notification of adjacent property owners and a scheduled public hearing. A Home Office of Convenience does not typically require a Conditional Use Permit.

Home Occupation: Means a conditionally permitted use complying with the provisions of the Zoning Code and conducted by members of a resident family wholly within a dwelling.

Home Office of Convenience: Means a use located within a residence for the purpose of sending and receiving communications, maintaining records, and other similar functions, but where no business is conducted other than by phone, mail, or electronically, and no persons are employed on the site other than the occupants of the residence.

3. What is the zoning designation of a property?

The zoning map may be viewed in the Planning Division document center. The regulations that pertain to each zoning district may be accessed from the above quick link to the Codified Ordinances. Part Eleven relates to the Planning and Zoning Code. Please call 330-963-6270 for additional information or for verification of a zoning district

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Police Department

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1. How do I obtain a police incident or traffic crash report?

There are 3 ways to obtain a copy of a police incident or traffic crash report.

The quickest and easiest way to obtain a report is through our Records Bureau page. To search the report database, you need to know the report number, date of incident, street name, or last name of an involved party. You can access the report database 24 hours a day. The report can be saved as a PDF or printed by you at no cost.

The 2nd way of obtaining a report is by faxing a request for a report to the Records Bureau at 330-963-6434, again providing the report number, date of incident, street name, name of an involved party, and a return fax number. This method is also free. You may fax a request at any time of the day, but the Records Bureau will only respond to the request during their business hours.

The 3rd way of obtaining a report is by stopping by the Records Bureau in person. The Records Bureau is open Monday through Friday (excluding holidays), from 8 a.m. to 4:30 p.m. (closed from 1:30 to 2:30 p.m. for lunch). Black and white documents cost $.06 per page and color documents cost $.08 per page. There are additional costs for other media requests such as audio or video files.

For more information on how to obtain copies of police records, please contact the Records Bureau at 330-425-9258.

2. How do I pay a traffic citation or parking ticket?

All traffic citations for offenders age 18 and older are processed through the Stow Municipal Court. Your court date, time, and the location of the court to which you are cited can be found on the bottom right hand of your traffic ticket. You can also view case information online and enter your ticket number or call 330-564-4200.

Juvenile traffic offenders must contact the Summit County Juvenile Court at 330-643-2900 for information.

If you have received a parking ticket in the city, you may pay the fine or schedule a hearing through the Records Bureau. Parking ticket hearings are held on the first Friday (excluding holidays) each month. You must schedule the hearing in advance by contacting the Records Bureau at 330-425-9258.

3. Why can’t I park on city streets? Where do my guests park if I am having a gathering?

City Ordinance 351.12 prohibits parking on city streets or highways. The ordinance allows for the Chief of Police to grant parking permission in residential areas for special events such as family gatherings or construction. If you need parking permission, please contact the Communications Center at 330-425-1234 to register. Parking permission will not be granted more than 2 times per month to a single address. Any resident requesting additional occurrences of parking permission must make the request in writing to the Chief of Police detailing the reason and the need for the additional occurrence(s) of parking permission prior to the needed date and time. The Chief will determine if parking permission will be granted and will respond in writing to the request.

4. How do I file a complaint against a Police Department employee?

The Twinsburg Police Department takes seriously all complaints regarding the service provided by the Department and the conduct of its members.  The Department will accept and address all complaints of misconduct in accordance with this policy and applicable federal, state and local law, municipal and county rules and the requirements of any collective bargaining agreements.

It is also the policy of this Department to ensure that the community can report misconduct without concern for reprisal or retaliation.  Personnel complaints include any allegation of misconduct or improper job performance that, if true, would constitute a violation of Department policy or of federal, state or local law, policy or rule. Personnel complaints may be generated internally or by the public.  Inquiries about conduct or performance that, if true, would not violate Department policy or federal, state or local law, policy or rule may be handled informally by a supervisor and shall not be considered a personnel complaint. Such inquiries generally include clarification regarding policy, procedures or the response to specific incidents by the Department.

Individuals from the public may make complaints in any form, including in writing, by email, in person or by telephone. Every investigator or supervisor assigned to investigate a personnel complaint or other alleged misconduct shall proceed with due diligence in an effort to complete the investigation within one year from the date of discovery by an individual authorized to initiate an investigation.  

To file a complaint against an employee of the TPD please visit this page.

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Public Works

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1. Does the City of Twinsburg belong to any utilities aggregation programs that the residents can take advantage of to lower the cost of gas and electric bills?

Yes, the city is a member of aggregation programs for both electric and natural gas. Program details are available by contacting NOPEC for the electric aggregation at 1-855-667-3201 and Constellation Energy at 1-699-4014 for information on the natural gas program.

2. Does the city’s waste hauler accept hazardous household materials and large bulk items as part of the weekly curbside collection program?

Waste Management is under contract with the city to provide for the weekly refuse and recycling curbside collection service. One large item per week per residential address is permitted (e.g., sofa, appliance, etc.). However, hazardous household materials are handled by the county via REWorks. Program details can be obtained at the Summit County REWorks website or by calling 330-374-0383. Details on acceptable items for curbside refuse and recycling can also be found on the Recycling and Refuse Collection page and on Waste Management's website at www.WM.com.

3. How often are the sanitary sewer services billed by the city, and what is the residential rate? Is it tied to the amount of water used?

The city operates its own independent wastewater treatment plant, and therefore sanitary sewer charges are billed directly to residents on a quarterly basis by the city. The amount is currently a quarterly flat rate of $62.50 as determined by Ordinance. The City of Cleveland is the city’s water utility provider, and therefore a separate quarterly bill will be received for water usage. Cleveland’s Division of Water can be reached at 216-664-2444.